Navigating Difficult Work Environments

In many organizations, the most difficult challenge is not the work itself, but rather managing the differing personalities within the work environment. Whether it is an angry client, a passive-aggressive coworker, or a critical manager, the ability to handle challenging individuals and navigate difficult work environments is a crucial skill for personal and professional success. This presentation will provide you with practical strategies to effectively manage difficult conversations and improve resiliency in high-pressure situations.